Here are answers to common general questions about products and solutions by Telia Media Services.
If you prefer to find the answers by yourself and wish to browse more detailed and therefore longer texts on technical features of products & solutions, you may want to check some useful links at the bottom of this page.
|Urgency||Response Time||Description||Status updates||Effort|
|Critical||15 min||Customer business is severely impacted and needs immediate resolution; several system functions not working; workaround not possible; needs resolution ASAP.||Hourly||24/7/365|
|High||60 min||Customer business is partly impacted; one system function is not working; workaround not possible; needs resolution expeditiously.||4 hours||24/7/365|
|Medium||120 min||Performance is degraded; workaround is possible.||24 hours||24/7/365|
|Low||Best effort||Minor problem/change request||When complete||Business hours|
We will get back to you with an answer!